--> GCN 2017

Frequently Asked Questions

Do you offer refunds or exchanges? No, we do not offer refunds or exchanges on tickets. Please be sure of your date and time before purchasing.

What if I need to purchase a handicap seat? What if I have a wheelchair? You must call the box office in order to purchase a handicap seat. Only very specific seats have space for wheelchairs. Handicap seats cannot be purchased online.

Is there an elevator? Are the Loge (balcony) or Gallery (side wings) handicap accessible? We do have an elevator in the building, however it is somewhat distant from the show area. There are also 6 steps still required to get up to the Loge, and more stairs within the Loge and throughout the Gallery. Those patrons with wheelchairs or mobility issues should make every effort to purchase tickets within the ground floor Orchestra seating area.

Are my actual seats reserved? Your actual seat numbers are NOT reserved. Your ticket reserves a spot on the row (pew) only.

I purchased tickets and now I can’t use them, what should I do? You are welcome to return your tickets to the box office prior to the show and we will use them to bless our stand-by patrons. You will not receive a refund. You may not attempt to re-sell tickets.

Why isn’t my phone call being picked up? Our box office hours vary prior to October 30 but we do check voicemail messages often. After that date, we may simply be with another patron. Please leave a voicemail message and we will return your call as soon as possible.

When does the Box Office open? The box office opens for walk-in ticket purchases on October 30, 2017. The hours are 9:00am – 2:00pm Mon-Fri, and 10:45-11:15am on Sunday.

When can I buy tickets online? Tickets may be purchased online beginning October 2.

Why haven’t I received my tickets in the mail yet? Tickets are mailed out on a regular basis, but processing may take up to two weeks.

<Why did the ticket-purchasing website shut me out while I was in the process of purchasing my tickets? The ticket-purchasing capability on the website is time sensitive. Please make your selections within a 45-minute time frame after you log in.

Why isn’t the website working on my phone/iPad? The ability to purchase tickets is not compatible with mobile devices or iPads. Please use a computer.

Does my young child need a ticket? Tickets are required for all patrons over the age of 3. Ages 2 and under do not require a ticket because they must sit on an adult’s lap.

Are there child/senior/group discounts? We do not offer any child, senior, or group discounts at this time. There are several price points available for various seating sections.

Do I need to print out my ticket? Yes, you will need to print out your ticket to show the ushers at the door.

How early should I arrive? When do the sanctuary doors open? Our doors will open 30 minutes before show time. You are welcome to come earlier but will not be allowed into the sanctuary before that time. Please allow ample time for parking.

How long is the show? Is there an intermission? The show is approximately two hours long. There is no intermission.

Are food or drinks available? There are no food or drinks available for sale, and we do not allow food or drinks into the sanctuary.

How can I be added to the mailing list? Please email us at boxoffice@weag.org and we will be happy to add you to our mailing list for future promotions.